Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through the Maragert Pearl website.

1. Right of Withdrawal (EU & UK Consumers)

In accordance with applicable EU and UK consumer protection laws, you have the right to withdraw from your purchase within 30 days from the date on which you (or a third party indicated by you) received the goods, without providing any reason.

To exercise your right of withdrawal, you must inform us of your decision by contacting us in writing via email at [your customer service email], clearly stating your order number and intention to return the item.

2. Conditions for Returns

Returned items must:

  • Be returned within 30 days of delivery
  • Be unused, unworn, and unaltered
  • Be in their original condition and original packaging
  • Include all original accessories, tags, and protective materials

We reserve the right to refuse returns that do not meet these conditions or that show signs of wear, damage, or improper handling.

3. Free Returns

Maragert Pearl offers free returns. Upon approval of your return request, we will provide a prepaid return shipping label at no cost to you. You must use the provided label to return the item.

4. Refunds

Once we have received and inspected the returned item, we will notify you of the outcome of your return request.

If approved, your refund will be processed to the original method of payment within 14 days, in accordance with EU and UK regulations. Please note that processing times may vary depending on your bank or payment provider.

5. Exclusions

For hygiene and consumer safety reasons, we reserve the right to refuse returns of items that are not in a resaleable condition due to use, damage, or missing components.

This does not affect your statutory rights in relation to faulty or defective goods.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us immediately at [your customer service email]. We will arrange a replacement or full refund in accordance with applicable consumer law.

7. Contact Information

For all return, refund, or withdrawal requests, please contact:
Email: [your customer service email]